Partner Onboarding & Support Specialist
At Katanox we're looking for a Partner Onboarding & Support Specialist to join our team.
Full-time · Amsterdam
Partner Onboarding & Support Specialist
We are looking for a collaborative and organized Partner Onboarding and Support Specialist. In this critical role, you will ensure a smooth and efficient onboarding experience for our accommodation partners while managing and maintaining our partner program and support resources.
Oversee and manage the entire partner onboarding process, including developing and implementing onboarding programs, materials, and workflows.
Conduct onboarding meetings and product tours for new partners.
Collaborate closely with cross-functional teams (sales, engineering, product) to guarantee a seamless onboarding journey for partners.
Identify and implement improvements to optimize the partner onboarding process.
Manage and develop the Katanox Accommodation Partner Program.
Create and maintain our knowledge base and supporting content (guides and tutorials) for our accommodation partners and the internal Accommodation Partners Support Team.
Take ownership of the go-to-market (GTM) strategy for new features and functionalities, ensuring successful partner
adoption.
Proven experience in partner onboarding and support.
Excellent project management skills.
Experience with knowledge base creation and management.
Experience collaborating with cross-functional teams.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience in the travel and hospitality industry is a plus.
Culture based on ownership, accountability and autonomy.
Ownership in the company (Stock Options Plan).
25 days of holidays and flexibility in deciding when to use your bank holidays.
Flexible working schedule.
Office in Amsterdam and co-working spaces in London and New York.
* Note to recruiting companies: Acquisition based on this vacancy is not appreciated.
Do you want to join our team as our new Partner Onboarding & Support Specialist? Then we'd love to hear from you!