Head of Post Sales Engineering

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Head of Post Sales Engineering

At Katanox we're looking for a Head of Post Sales Engineering to join our team.

This role is based out of our Amsterdam Hub. We value in-person collaboration; we do not offer remote-only roles.

Meet Katanox

We are a single platform for travel buyers and accommodation suppliers. Our platform offers two-way connectivity, direct partnership contracting and a proprietary fintech stack and yes, we reinvented how hospitality distribution is done.

If you are up for the next challenge, keep reading, we will be delighted to hear from you!

About the role


As the Head of Post Sales Engineering, you will be expected to take a hands-on approach of all go-live projects of Katanox, diving into the technical and operational details of our product. You will be the primary point of contact for our buyers and suppliers product and technical teams after the agreement has been signed. This includes personally leading implementation efforts, resolving complex technical challenges, and ensuring seamless integration across all teams. Your willingness to "roll up your sleeves" and engage directly in both strategic and tactical execution will be crucial for driving operational excellence.

The purpose of the role is to support buyers and suppliers going live in the Katanox platform and start trading.

In this role, you will work on diverse projects that encompass buyers and suppliers' specific needs and besides knowing the Katanox platform deeply you will work with various hotel connectivity solutions, including property management systems, central reservation systems, corporate booking tools and consumer booking tools. By leveraging your technical insight, product knowledge and business sense, you will play an essential role in guaranteeing a smooth implementation process and maintaining open lines of communication with our buyers and suppliers technical teams and our internal teams.

In sync with Katanox growth you will establish a team of technical and sales support specialists to guide our partners and customers to take their applications to production with the Katanox hospitality trading and financial regulated product suite.

Accountabilities

  • Hands-On Implementation Expert

  • Lead buyer/supplier onboarding: Manage the end-to-end onboarding process, ensuring smooth and timely integration of new buyers/suppliers.

  • Stakeholder Coordination: Serve as the main contact for buyers/suppliers, internal teams, and third-party providers to streamline onboarding.

  • Technical Implementation: Oversee and troubleshoot the technical integration of buyers/suppliers systems with the marketplace platform.

  • Process Improvement: Continuously optimize and standardize onboarding workflows for efficiency and scalability.

  • Merchant Training and Support: Provide initial training and ongoing support to buyers/suppliers to ensure successful marketplace operation.

Benefits

  • Culture based on ownership, accountability and autonomy.

  • Ownership in the company (Stock Options Plan).

  • 25 days of holidays and flexibility in deciding when to use your bank holidays.

  • Flexible working schedule.

  • Office in Amsterdam and co-working spaces in London and New York.

    Note to recruiting agencies

    Katanox does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Katanox, and any attached terms and conditions associated with these CV's will be null and void.

Apply for the job

Do you want to join our team as our new Head Post Sales Engineer? Then we'd love to hear from you!

Apply now